Booking Terms and Conditions

Reservations

With confirmation of booking, we require details of a valid credit/debit card.
No Reservation Fee is  taken at the time of booking. By making this booking you are agreeing to our cancellation terms as set out below. All offers are subject to availability and may be altered or withdrawn at any time.
Please note: if you make a booking on our online facility this is a secure site and it is considered safe to provide card details in this way, but if you prefer to contact us direct to make a reservation,  then card details should only be provided by telephone or post.  It is not deemed secure, to give this information to us by email.   01726 833426

Cancellations or curtailments of bookings

In the event that you cancel at any time prior to arrival, or fail to arrive on the booked date, your card details will be retrieved from our secure system and your card debited with an amount in accordance with our Cancellation terms as set out below. By making this booking you are agreeing to our Cancellation Policy. Cancellations made at any time from Reservation until 2 days prior to date of arrival: a deposit of £50 or 20% of total cost of booking, whichever is the greater, will be taken.
Cancellations of 2 days notice or less: 100% of the total cost of the booking, unless we are able to re-sell the accommodation at full value.

Your card details are retained in our secure system for only one month after your departure, and are not retained thereafter.

No allowance can be made for curtailments or early departures, or for meals booked but not taken.

Single Occupancy

We regret that no reductions can be made, in high season, for rooms occupied by a single person

Smoking

All of the hotel buildings, including the bedroom balconies, plus the outdoor dining terrace, are non smoking areas, and guests are requested to respect the comfort of others - There are still delightful areas of the garden where a cigar or cigarette can be enjoyed. Cleaning charges will be applied to any guest who smokes anywhere within the hotel structure.

Pets

In order to maintain the level of cleanliness and hygiene expected by our guests, we regret we are unable to permit any pets whatsoever.

Children

The topography of our site makes it necessary for us to decline guests under the age of 16 years.

Access Statement

Please note that guests of any age, with mobility problems, may find the site challenging, and should consult with us for further information before making a firm booking. Guests who do not do so, and subsequently decide upon arrival that the site does not meet their needs, will be liable for the Cancellation Fee of 80% of the total cost of their booking, as well as for any associated room bookings which would also need to be relinquished.
Please note that as part of our Health & Safety Policy, The Cormorant Hotel reserves the right, in extreme situations, to decline to accept a guest, whose apparent level of mobility could place them in additional danger in the event of an emergency evacuation over our steep site. Our Cancellation Policy would also apply in this circumstance, if you had failed to discuss mobility & access with us beforehand, and/or to take our advice in the matter.

Dietary requirements.

Special dishes,  cooked to order, and not available on our Menus, will carry a supplementary charge.  This does not include modest alterations to existing dishes,  and applies only to entire special orders which require separate preparation.

If you have special dietary requirements,  that could have health implications if not followed,  then you must advise us of these in detail at the time of making your reservation.  Whilst we take every care possible to address all dietary needs,  our staff are not health professionals,  and the final responsibility must rest with you regarding what you eat while in the Hotel.   If in doubt as to whether any food offered you complies with your requirements, you must enquire of the staff before consuming it.    We can accept no liability. 

Check-in is from 2pm.

If it would be important to you to check-in earlier, please let us know, and we will advise you if it will be possible for your room to be available earlier on that particular day. If a check-in time of before 14.00hrs is required, a minimum of an additional quarter daily rate will apply.

Departures

Please vacate your room by 11 am on day of departure. Should guests prefer to vacate a room later, this may be possible, (please enquire ) and if so, would be charged at half daily rate, for the period up to 5pm. Thereafter an additional full daily rate would apply.

Pool House Facility

Use of the Pool House Facility is free to all guests who book accommodation on any of our advertised prevailing rates or packages.  Any guest offered a highly discounted room rate should enquire as to whether this would include free use of the Pool
Please note that the Swimming Pool is unheated during the months Nov - Feb, although the Hot Tub continues to be heated.

Payment of account

In full on departure, by debit or credit cards - we are no longer able to accept personal cheques